FAQ

 ORDER AND SHIPPING

How is sales tax calculated on my order?

The amount of tax charged to your order depends on the type of item purchased and the destination's Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.

Can I cancel/modify my order once it has been submitted?

Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail or in store as soon as you receive your package.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the 'track order' option here and enter your order number and email address or sign into your account.

How do I place an order?

​Via phone at (800) 279-1455 or

email at info@blacklionusa.com

Payment Options

We accept all major credit cards.

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable

Shipping

Orders typically ship within 2 business days of receipt during non peak times or seasons. In peak seasons (Thanksgiving through end of January or other seasonal sales) please allow 3-5 business days for your order to be processed. Upon shipping, you will be notified by email with a tracking number. ​ We are not responsible for additional charges you may incur as a result of international duties

EXCHANGES AND RETURNS

 How long do I have to make an exchange or return?

Most regular-priced and sale merchandise can be returned within 15 days. Items must be unopened.